Job Title: Customer Service Representative

Department: Operations

Reports To: Operations Manager

FLSA Status: Non-exempt

Pay Rate: $13/hr

Shifts: 2nd & 3rd shifts

Onsite interviews will be held on June 5th from 10am-4pm at 1900 East Golf Rd., Ste#M150 Schaumburg, IL 60173. Please bring a copy of your resume.

Summary:

The Customer Service Representative must enjoy customer service, handling incoming and outgoing calls. He or she must have the ability to use various computer programs including Microsoft Office and Internet. They must project a professional image through phone interaction. They need to be able to troubleshoot problems and provide efficient and accurate answers to our client's inquiries. This position also requires handling administrative duties such as faxing, copying, filing, and compiling research

Essential duties and responsibilities include the following (other duties may be assigned):

-Process inbound and outbound calls from all clients and suppliers with a high standard of professionalism
-Process requests from all clients in a timely manner per the defined service levels
-Obtain and evaluate all relevant data to handle complaints and inquiries
-Identify, research, and resolve all customer issues
-Complete irregularity reports or status reports as defined
-Attendance and participate in department and team meetings as needed
-Work shifts, weekends, and holidays as scheduled following the department attendance and time off request process
-Escalate any and all issues or concerns to the acting supervisor for research
-Book flights and rental cars for all clients if applicable

Requirements:

-Excellent communication skills both verbal and written
-Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills
-Demonstrate the ability to learn and navigate multiple PC and web based applications
-Proven ability to provide excellent customer service
-Ability to work in an environment with client driven volumes and activities
-Ability to work in a high volume, high pressure, deadline-oriented environment
-Ability to work independently and as a contributing team member
-Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
-Strong listening, problem solving, and multi-tasking skills
-Consistent in attendance and stable work history.
-Previous crew scheduling, hotel, and/or customer service experience is a plus

Education and/or Experience:

High school diploma or GED Certificate is required. Some college education is preferred but not required. Some customer service or call center experience is preferred but not required.